APA (7th ed.) Citation

Hiles, A., & Gunn, Y. (2000). Creating a customer-focused help desk: How to win and keep your customers. Rothstein Catalog on Disaster Recovery.

Chicago Style (17th ed.) Citation

Hiles, Andrew, and Yvonne Gunn. Creating a Customer-focused Help Desk: How to Win and Keep Your Customers. Brookfield, Conn.: Rothstein Catalog on Disaster Recovery, 2000.

MLA (8th ed.) Citation

Hiles, Andrew, and Yvonne Gunn. Creating a Customer-focused Help Desk: How to Win and Keep Your Customers. Rothstein Catalog on Disaster Recovery, 2000.