Samson, D., Ramsay, L., & Parker, R. (1993). Quality-based competitiveness of service sector organisations: Application to Australia [i.e. Australian] consulting engineering firms : a report. Australian Govt. Pub. Service.
Cita Chicago (17th ed.)Samson, Danny, Liz Ramsay, i Rod Parker. Quality-based Competitiveness of Service Sector Organisations: Application to Australia [i.e. Australian] Consulting Engineering Firms : A Report. Canberra: Australian Govt. Pub. Service, 1993.
Cita MLA (8th ed.)Samson, Danny, et al. Quality-based Competitiveness of Service Sector Organisations: Application to Australia [i.e. Australian] Consulting Engineering Firms : A Report. Australian Govt. Pub. Service, 1993.
Atenció: Aquestes cites poden no estar 100% correctes.