Excellence & productivity : a comparative study of service quality, productivity and human resource management practices in Australasian hotels /

Excellence & productivity : a comparative study of service quality, productivity and human resource management practices in Australasian hotels /

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Bibliographic Details
Main Author: Nankervis, Alan R.
Corporate Author: University of Western Sydney, Nepean. Faculty of Commerce
Format: Book
Language:English
Published: Sydney : University of Western Sydney, Nepean, 1993.
Series:Working paper series (University of Western Sydney, Nepean. Faculty of Commerce) ; no. 86.
Subjects:
Hospitality industry > Quality control.
Hospitality industry > Personnel management.
Hotel management > Australia.
Description
Item Description:"November 1993."
Physical Description:29, xxv p. : ill. ; 30 cm.
Bibliography:Bibliography: pp. xxiii-xxv.
ISBN:186341150X
ISSN:1033-6903 ;

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