APA (7th ed.) Citation

Nankervis, A. R. (1993). Excellence & productivity: A comparative study of service quality, productivity and human resource management practices in Australasian hotels. University of Western Sydney, Nepean.

Chicago Style (17th ed.) Citation

Nankervis, Alan R. Excellence & Productivity: A Comparative Study of Service Quality, Productivity and Human Resource Management Practices in Australasian Hotels. Sydney: University of Western Sydney, Nepean, 1993.

MLA (8th ed.) Citation

Nankervis, Alan R. Excellence & Productivity: A Comparative Study of Service Quality, Productivity and Human Resource Management Practices in Australasian Hotels. University of Western Sydney, Nepean, 1993.