Improving through benchmarking : a practical guide to achieving peak process performance /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Irvine, Calif. :
Richard Chang Associates, Publications Division,
c1994.
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| Series: | Quality improvement series.
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| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/description/wiley035/99061855.html Table of contents only Contributor biographical information |
Table of Contents:
- Machine derived contents note: 1. Introduction
- Why Read This Guidebook?
- Who Should Read This Guidebook?
- When And How To Use It
- 2. Benchmarking: An Overview
- What Is Benchmarking?
- Levels Of Benchmarking
- Myths And Realities About Benchmarking
- 3. The Seven-Step Benchmarking Model
- 4. Benchmarking: A Practical Example
- 5. Step One: Identify What To Benchmark
- Clarify The Benchmarking Objective
- Decide Whom To Involve
- Define The Process Consider The Scope Set The Boundaries
- Agree On The Process
- Flow Chart The Process
- 6. Step Two: Determine What To Measure
- Examine The Flow Chart
- Establish Process Measures
- Verify That Measures Match Objectives
- 7. Step Three: Identify Who To Benchmark
- Conduct General Research
- Choose The Level To Benchmark
- 8. Step Four: Collect The Data
- Using A Questionnaire
- Conducting A Benchmarking Site Visit
- 9. Step Five: Analyze Data And Determine Gap
- Quantitative Data
- Quantitative Analysis
- 10. Step Six: Set Goals And Develop An Action Plan
- Set Performance Goals Develop An Action Plan
- 11. Step Seven: Monitor The Process
- Track The Changes
- Make Benchmarking A Habit.