Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Richard Chang Associates, Publications Division.
Citace podle Chicago (17th ed.)Chang, Richard Y., a P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Irvine, Calif.: Richard Chang Associates, Publications Division, 1994.
Citace podle MLA (8th ed.)Chang, Richard Y., a P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Richard Chang Associates, Publications Division, 1994.
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