Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Richard Chang Associates, Publications Division.
Chicago-Zitierstil (17. Ausg.)Chang, Richard Y., und P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Irvine, Calif.: Richard Chang Associates, Publications Division, 1994.
MLA-Zitierstil (8. Ausg.)Chang, Richard Y., und P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Richard Chang Associates, Publications Division, 1994.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.