Magnetic service : secrets for creating passionately devoted customers /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, California :
Berrett-Koehler Publishers,
c2003.
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| Subjects: | |
| Online Access: | Publisher description Contributor biographical information |
| Item Description: | Includes index. |
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| Physical Description: | xv, 169 p. ; 24cm. |
| Bibliography: | Bibliography: p. 153-155. |
| ISBN: | 1576752364 (hbk. : US$24.95) |