APA (7th ed.) Citation

Standards Association of Australia & Standards Association of Australia. Committee OB/9, Complaints Handling. (1995). Complaints handling: AS 4269-1995. Standards Australia.

Chicago Style (17th ed.) Citation

Standards Association of Australia and Complaints Handling Standards Association of Australia. Committee OB/9. Complaints Handling: AS 4269-1995. Homebush, N.S.W.: Standards Australia, 1995.

MLA (8th ed.) Citation

Standards Association of Australia and Complaints Handling Standards Association of Australia. Committee OB/9. Complaints Handling: AS 4269-1995. Standards Australia, 1995.