Steeples, M. M. (1993). The corporate guide to the Malcolm Baldrige National Quality Award: Proven strategies for building quality into your organization (2nd ed.). ASQC Quality Press ; Business One Irwin.
Παραπομπή σε μορφή Chicago (17η εκδ.)Steeples, Marion Mills. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality into Your Organization. 2nd ed. Milwaukee, Wis. : Homewood, Ill.: ASQC Quality Press ; Business One Irwin, 1993.
Παραπομπή σε μορφή MLA (8th εκδ.)Steeples, Marion Mills. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality into Your Organization. 2nd ed. ASQC Quality Press ; Business One Irwin, 1993.
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