UK Operations Management Association Conference University of Warwick & Johnston, R. (1988). The management of service operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. IFS Publications.
Trích dẫn kiểu Chicago (xuất bản lần thứ 7)UK Operations Management Association Conference University of Warwick và Robert Johnston. The Management of Service Operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. Kempston, Bedford, UK: IFS Publications, 1988.
Trích dẫn kiểu MLA (xuất bản lần thứ 8)UK Operations Management Association Conference University of Warwick và Robert Johnston. The Management of Service Operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. IFS Publications, 1988.