UK Operations Management Association Conference University of Warwick & Johnston, R. (1988). The management of service operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. IFS Publications.
Citação do estilo Chicago (17ª ed.)UK Operations Management Association Conference University of Warwick e Robert Johnston. The Management of Service Operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. Kempston, Bedford, UK: IFS Publications, 1988.
Citação MLA (8ª ed.)UK Operations Management Association Conference University of Warwick e Robert Johnston. The Management of Service Operations: Proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK. IFS Publications, 1988.