Karrass, C. L., & Glasser, W. (1980). Both-win management: A practical approach to improving employee performance using the 8-step RPM program. Lippincott & Crowell.
Chicago Style (17th ed.) CitationKarrass, Chester L., and William Glasser. Both-win Management: A Practical Approach to Improving Employee Performance Using the 8-step RPM Program. New York: Lippincott & Crowell, 1980.
MLA (8th ed.) CitationKarrass, Chester L., and William Glasser. Both-win Management: A Practical Approach to Improving Employee Performance Using the 8-step RPM Program. Lippincott & Crowell, 1980.
Warning: These citations may not always be 100% accurate.