APA način citiranja (7. izdanje)

Hopkins, D. S., & Bailey, E. L. (1970). Customer service: A progress report. The Conference Board.

Čikaški stil citiranja (17. izdanje)

Hopkins, David S., i Earl L. Bailey. Customer Service: A Progress Report. [New York]: The Conference Board, 1970.

MLA način citiranja (8. izdanje)

Hopkins, David S., i Earl L. Bailey. Customer Service: A Progress Report. The Conference Board, 1970.