APA-viite (7. p.)

Hopkins, D. S., & Bailey, E. L. (1970). Customer service: A progress report. The Conference Board.

Chicago-viite (17. p.)

Hopkins, David S., ja Earl L. Bailey. Customer Service: A Progress Report. [New York]: The Conference Board, 1970.

MLA-viite (8. p.)

Hopkins, David S., ja Earl L. Bailey. Customer Service: A Progress Report. The Conference Board, 1970.