(1998). Call centre systems & technologies. Auscom Publishing.
Dyfyniad Arddull ChicagoCall Centre Systems & Technologies. [Sydney: Auscom Publishing, 1998.
Dyfyniad MLACall Centre Systems & Technologies. Auscom Publishing, 1998.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.