Service management for competitive advantage /

समान संसाधन

• Service management : strategy and leadership in service businesses /
  द्वारा: Normann, Richard, 1943-
  प्रकाशित: (1984)
• International journal of service industry management.
  प्रकाशित: (1990)
• Service productivity management : improving service performance using data envelopment analysis (DEA) /
  द्वारा: Sherman, H. David
  प्रकाशित: (2006)
• The management of service operations : proceedings of the Operations Management Association, UK, Annual International Conference, 6-7 January 1988, University of Warwick, UK /
  प्रकाशित: (1988)
• Managing the service economy : prospects and problems : essays commissioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, Wharton School, University of Pennsylvania /
  प्रकाशित: (1988)