Lovelock, C. H. (1984). Services marketing: Text, cases & readings. Prentice-Hall.
芝加哥风格引文Lovelock, Christopher H. Services Marketing: Text, Cases & Readings. Englewood Cliffs, N.J.: Prentice-Hall, 1984.
MLA引文Lovelock, Christopher H. Services Marketing: Text, Cases & Readings. Prentice-Hall, 1984.
警告：这些引文格式不一定是100％准确.